Frequently Asked Questions

HOW DO I MAKE PURCHASE?

Shopping at Boom and Mellow is easy:

• Use the ACCESSORIES, FINE JEWELRY, BAGS and CLOTHES links. You can also shop directly by designer.
• Once you have found an item, choose your size or the color and click ADD TO CART' button on the product page.
• Review the items in your shopping bag by clicking the 'SHOPPING CART' link at the top of the page.
• Click on 'CHECKOUT' to complete your order.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at Boom and Mellow without creating an account.

However, register with us and you'll be able to enjoy the following benefits

• Track your orders and review past purchased;
• Request a return or exchange directly from your account
• Add sold out items and products you love to your Wish List
• Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook
• Save your address and card details so you can shop even quicker next time

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

HOW LONG DOES THE DELIVERY TAKE AND HOW MUCH IT WILL COST?

For information on delivery and shipping charges to your destination, view our Shipping options.

DO YOU OFFER SAME DAY DELIVERY IN DUBAI?

If you live in Dubai, you can enjoy flexible delivery options with our Boom and Mellow service. Place your order before 10am for delivery between 10am-6pm (six days a week),and by 2pm to receive your purchases next day morning (Monday to Saturday).

DOES BOOM AND MELLOW SHIP TO MULTIPLE ADDRESSES?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.